Wrongful termination - Returns Processor Sweetwater Employee Review

2.0
18 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Barely anything. I enjoyed having the gym and the racquetball court. But just like many other things, it was a surface benefit.

Cons

I can probably write a novel about the cons surrounding Sweetwater. Point system was VERY strict. I just had a wedding, which I took time off to deal with, and an unfortunate and sudden death in the family. We had lost a family member to depression. I was open about my situation to my supervisor at the time (because the warehouse is a revolving door.) but I was a minute too late, and I was let go. Because I was a minute…. Late…. I was there for almost 4 years, and all of that was thrown out the window. I knew that they didn’t care to keep people who had seniority. They find you easily replaceable. I had many issues with fellow coworkers such as racism, transphobia, homophobia, and just plain inappropriate behavior. I’ve made reports about being inappropriately touched, and reports about being verbally harassed. HR rarely responded to any emails, I would physically have to walk to their office, which they were never there. I had issues with the diner regarding allergies or preferences. Mislabeling food to say it’s chicken when in reality it’s PORK. Very low quality compared to the main building. I was employed at the time we had to move inventory to the new warehouse. They had me working in warehouse 1 alone to complete advanced replacements while the racks were being torn down by a construction team. Metal and scraps falling from high places and hitting me in the head. Which I reported but no one did anything, or remembered that I was in there. HR is there to protect the company, not you.

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Sweetwater Response
1y
Thank you for sharing your thoughts. Based on feedback from our team members, we revised our Fulfillment Center point system last year and have received excellent feedback about this change. While we always worked hard to be flexible with our team members when situations arose, we recognized there were opportunities for improvement and we made those happen, Regarding some of your other comments, we take any complaints incredibly seriously. Our HR team members are always here to engage with anyone with concerns and every year we require all team members to complete mandatory anti-discrimination and anti-harassment training with guidelines on our standards and how to report issues. We quite simply do not tolerate harassment and never will....we care too much about our team members to allow this type of behavior to persist. If you have any specific situations that you still feel need to be addressed for the good of your former coworkers, please do not hesitate to contact me directly. - Jeff Ostermann, Chief People & Culture Officer

Explore other reviews about Sweetwater

5.0
19 Jun 2026
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CEO approval
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Pros

-Structure for private lessons -Create your own hours -Pool for new students -Food discount -Benefits

Cons

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4.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If sales and music are your drives, Sweetwater is as good as it gets. Management in my experience has been very supportive and development-oriented, creating a positive culture around the company. They have a fantastic training program (albeit intense) that trains on both products and sales methods, so even if you're lacking experience in a given category there's plenty of coaching and training to get you ready for the role. Over time, the position can also be quite lucrative which compliments Fort Wayne's low cost of living well. They also offer relocation assistance since all positions are on-site, and a great benefits package. I've been fortunate to become great friends with many of my coworkers and honestly some days don't even feel like work. Ultimately, with this job you get what you put in, and making a solid living to geek out over music gear all day is a pretty sweet gig.

Cons

The job is very demanding - it's a fully commission sales job that revolves around constant customer outreach via call, text, and email. This means starting out is tough financially, and days are usually long. Try to have a savings cushion before you start, especially if you're moving from another city/state. You also work nights, holidays, and rotate through weekend shifts which won't be new for those who have worked retail before, but it's still a tough adjustment. Starting out I struggled from a social aspect as well. Fort Wayne is a cool city, but it's no LA, NY, or Chicago. Long hours at work make going out and making friends or getting involved in community groups/organizations difficult.

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