The company is doomed to fail, unless the Management Board is fired - Senior Manager Swarovski Employee Review

2.0
7 May 2021
Recommend
CEO approval
Business outlook

Pros

+ really nice, open and international colleagues on lower levels (the higher you look, the uglier it gets) + you learn how NOT to do things

Cons

-Management board zero visionary, strategic or capable of talking to each other -No clarity for employees; usually because the management board fails to follow its own guidance and strategic direction -Politics, lack of transparency, ambiguity, dishonesty ... you name it -People are fired, hired and promoted completely randomly, but definitely not for their skills or talent, rather "back-stabbing" skills -HR comments on open door policy are not true; if one dares to complain, it will never remain anonymous and I have never experienced or heard of any HR interaction that was useful - Same applies to mental health issues - there are so many burnout cases, no one cares. Once Covid is over and job market picks up, this place will be empty

avatar
Swarovski Response
5y
Thank you for your review. We want to ensure you that your concerns will be shared with upper management, as this kind of feedback is crucial to the improvement of our company. Equally important to us, is to make each individual employee, from our stores to our corporate offices, feel that they are valued, heard and listened to. And that they belong. We’re sorry you did not experience that. As always, we wish you all the best in your career and private life.

Explore other reviews about Swarovski

5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits working part time

Cons

Retail hours can be difficult

2.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

See reviews by: Helpful|Rating|Date|All