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      Swarovski

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      Swarovski reviews

      Family business in Luxury segment - Head of Sales Swarovski Employee Review

      5.0
      21 Jul 2020
      Head of sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Swarovski is a still family-owned business with the HQ located in Austrian Alps. And though the brand is internationally known and distributed, the company retains family like spirit and atmosphere. The brand combines several business segments, including biggest B2C segment of Swarovski jewelry and accessories, B2B segment of loose crystals and gemstones as well as other directions like Swareflex and Swarovski Optik. I work in B2B division and admire the company for it's people oriented approach, for responsible attitude towards environment and society, for transparent and positive atmosphere in the company, for proactive approach and openness to change. Currently, the company undergoes massive changes in brand positioning, strategy and org chart so it is difficult to say what it will be like in the next several months.

      Cons

      Since it's still a European company with a lot of people in HQ working for generations there, it might be sometimes a bit too slow in taking decisions and too local in business outlook. Still, these features do not spoil the whole picture of a very good place to work. Again, as it was until the big changes started.

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      Swarovski Response
      5y
      Thank you for taking the time to leave a review. We very much appreciate it. At Swarovski, we truly value constructive employee and customer feedback. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are happy to hear that you have a great work experience with Swarovski. We strive to be an inclusive workplace where our employees shine as much as our product. Once again, thank you for your feedback and wish you much success in your career with Swarovski.

      Explore other reviews about Swarovski

      5.0
      20 Jun 2026
      District sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Family owned great place to work

      Cons

      Large company, lots of red tape

      2.0
      24 Mar 2026
      Store manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

      Cons

      Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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