The Crystal Dump - Anonymous employee Swarovski Employee Review

1.0
9 Jan 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to learn if you are ambitious, especially because everyone here is lazy and complacent. You can use it as a stepping stone to get somewhere else. Bonus structure is good, health benefits are good.

Cons

Extremely incompetent people are hired here, either through nepotism or very low interview standards. The legacy employees are here not because they love the organization, but rather because they are incapable of finding other jobs. People are paid large sums of money and do nothing, so they stick around because they essentially have no marketable skills. And because they are not held accountable, why should they go somewhere where they actually have to work? Leadership is not worthy of respect. Unclear what it is they even do on a day to day. High levels of ego from people who don't even understand basic retail functions. Everything is centrally mandated, so the local teams are more in execution mode. Not a dynamic place to make flexible decisions depending on the market fluctuations. No wonder sales are down. Sales teams are insufficiently trained in retail metrics. Very hard personalities to work with. High levels of organizational dysfunction, leading to high turnover. Most toxic manager I have ever dealt with. I had numerous unpleasant situations with high level execs which required my going to HR. They did nothing.

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Swarovski Response
6y
Thank you for sharing your thoughts. We care about employees’ feedback at each step during their career journey at Swarovski. Whenever you are the potential, future, current or former employee – your opinion counts and helps us to develop. The constant learning and improvement is one of our priorities at Swarovski. This is why we are running several initiatives, where employees are encouraged to voice their opinions openly, both positive and negative: • We run an open door policy in all of Swarovski offices around the US (and the world) - enabling our employees to approach Senior Leaders about any topic. • We offer an anonymous compliant phone number to make it easy for employees to raise concerns. • We are conducting exit interviews to learn and talk about any concerns with departing employees. And please remember, Human Resources is always there to be contacted to listen and assist. Thank you for sharing your thoughts and feelings about working at Swarovski. We regret that you did not do this before deciding to leave the company. We wish you many professional and personal successes.

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5.0
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Pros

Good benefits working part time

Cons

Retail hours can be difficult

2.0
24 Mar 2026
Recommend
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Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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