Almost, but not quite. - Anonymous employee Surfdome Shop Employee Review

HI and thank you. Sorry that your experience hasn't been as good as you or we world want, and appreciate your comments and that you titled this 'Almost, but not quite'. Having feedback like this helps us make life for our people better and highlights where we need to work harder. We are working to make sure that all staff feel that they are supported and recognised for their work, especially by those leading the business. We have initiated working groups from across the business to help develop how we do this and will keep developing how we recognise what you do. With regards the experience you had with information/presentation passed on to your line manager, I can only offer my apologies and please be reassured that your comments will be acted upon. You mention 'cliques', we try to encourage people to be as inclusive and initiatives like the Friday beers you noted and others that we are working on will help this further. But we also want our people to be responsible in helping us break down these when they encounter them. Please do feel free to contact the People Team to arrange a time to discuss. We want you to feel that you are appreciated and rewarded for your work, effort and input into the business, we haven't quite got there yet it seems. Once again thank you for taking the time to leave us some feedback and I hope that over the next coming weeks/months that we can make work a more rewarding place to be. Regards, George People & Culture Manager