Pros
The customer service team is kind and seems to work well together.
Cons
Leadership is insecure and unskilled in setting strategy and leading a team to accomplish goals. They compensate for this by micromanaging. Shaming and public humiliation from leadership—particularly the CMO, Adam Pines—is routine and used to motivate employees to work harder. This creates an atmosphere of fear, shame, and mistrust. Team leads routinely create urgent, ego-led, unrealistic timelines that are not tied to any strategy and then become aggressive and verbally and visibly angry when targets aren’t met. Most projects are derailed at a late stage when a stakeholder changes their mind or questions something significant that they’ve already approved. Leadership, in general, seemed unable to provide any meaningful strategy or constructive feedback. If I asked about the objectives of a project I had been assigned, I was punished for not “taking the wheel” and owning the project. If I ran with a project and owned it, at every review, I was micromanaged and punished for not producing what they’d imagined. It was an impossible double bind. Team members needed to show personal loyalty to leaders and the company, or their performance would be called into question. Working at all hours and joining meetings while on vacation or very sick were applauded. It’s common for people to leave after a few months. Other people on my team shared that they cried every day for the first few months at the company, and hoped I could get through it. It’s a sad, scary place to work—one of the worst experiences of my career. If you absolutely have to do it, keep interviewing so you can leave quickly.