Disconnect between upper-management and the stores. - Anonymous employee Sur La Table Employee Review

2.0
6 Dec 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

co-workers on the store level, great discount, interesting products, making customers happy, relaxed dress code, use of demo coffee machines, nice store atmosphere

Cons

upper-management out of touch with the reality of the stores, disorganization from the top down, poor product allocation for the store capacity, constantly changing directives, micro-management from upper-management, cumbersome hiring process, non-existent training process, insufficient payroll to staff stores

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5.0
21 Mar 2026
Recommend
CEO approval
Business outlook

Pros

This is a good job for benefits and teaching experience

Cons

Don’t have autonomy over cancelling classes

2.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Staff was friendly and willing to help through the hiring and training process, and tasks were shared evenly

Cons

Management implements rules that harm the flow of sales and make for terrible checkout lines. Scheduling was always done last minute and it was impossible have a stable work schedule due to last minute changes and no stable scheduling duties for managers

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