Awful internal processes - Technical Support Engineer SupportYourApp Employee Review

2.0
17 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Nice during the interviews and communication.

Cons

During interviews forgetting to mention 90% of things imposed on you when you start working. Obsolete and dictatorship-like policies. You have to know smallest details about everything, including which font and which emoji you can put or not put. Project I worked with literally had 0 training provided, you get to read same articles as customers can that are public, and you are always in shift with different colleagues. You are not given any means to properly do your job outside few YOUTUBE CLIPS. You have to call in sick every day during your sick leave to let them know that you can't come, and then they force you to work those days as extra on top of your normal days, even if they are unpaid. If you quit during trial period they cut you 50% and they forbid you to work for any OTHER outsourcing company for 2 years, even if it's not their client. They have pyramid scheme, that during your first 6 months the cash increases by 50$ to make it look like they are increasing your cash, while the actual rate the should give you and can give you instantly is the one you receive in the end after working for 6months,. No transparency, no communication with any other teams except yours, you are looked inside 1 room ( thats how it feels remotely) with 8-10 people, and you have no clue what's going on around company.

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SupportYourApp Response
4y
Thank you for submitting your feedback about your time with us. All the major working aspects are agreed on during the interview procedure and all the important aspects, like compensation, are later confirmed via email, prior to the hiring stage. We are sorry to hear that some things were not clear. We have high standards of support and communication both internally and with our clients, which is the key element in our field. For this reason we do have some standards of written communication that we follow. On a side note, we'd like to thank you for your feedback about the training period on your project. We will make sure to pass it on to the rest of the team in the Training and Development department. People from all around the world work in SupportYourApp, therefore we regularly set up new activities and events within teams or across the company to make sure that everyone gets to know the company and it's people better. It's sad that you didn't have a chance to join those events. Thank you once again and good luck.

Explore other reviews about SupportYourApp

5.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

growth,remote,flexiable schedule,good salaries for TCN

Cons

no cons. nothing yet all good process.

1
4.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The onboarding process is incredibly smooth, structured, and welcoming. Management really listens to people.

Cons

Onboarding can be a bit lengthy

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