Telecommute is a pro but... - IT Technician Support.com Employee Review

2.0
7 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Working from home. Like 90% of my supervisors were really good at their jobs but I was one of the lucky ones since I started with most of them and we had great communication but that wasn't usually the case for most employees.

Cons

Lower than average base salary. No pay raise. Management keeps adding tasks and responsibilities with an increase demand on some times less than feasibly targets with no proper training for the new task or for new employees to hit the floor. Bonuses are a joke, they keep switching the goals and most of the time they include requirements that are completely out of your control and believe me this is coming from someone that was top 3% for many years. Extremely limited opportunities to climb the ladder.

Explore other reviews about Support.com

5.0
16 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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