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Support Services Group

Engaged employer

Poor work-life balance. Low pay for heavy workload - Member Support Representative Support Services Group Employee Review

2.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Friendly colleagues and supportive team members; tasks are clear and manageable when workload is normal.

Cons

Promised max 6 daily chats but we get 8-10 regularly—false expectations. Management changes frequently with no clear decision-making, making work hard to follow. No work-life balance due to mandatory overtime; salary is low for the load. Lack of incentives or rewards for extra work/overtime. Pressure to meet unrealistic performance targets. Limited or no work-from-home options despite heavy workload. Pay is consistently delayed—often arrives late afternoon or evening instead of morning on paydate, and salary disputes are common which cause significant stress. Additional issues may include inconsistent policies, unfair workload distribution, and no clear career growth path not to mention HMO will only provided after regularization instead of day one as standard practice.

Explore other reviews about Support Services Group

5.0
23 May 2025
Recommend
CEO approval
Business outlook

Pros

People care about People - This leads to decision making that benefits all, The On It Culture does not bend to what is easy but holds firm to do what is right.

Cons

Moving as fast as we do can shock people at first.

2.0
25 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

there are alot of great people that are dedicated to the success of the company. With a better business plan this company could be very successful.

Cons

The Executive team seems to be at a loss of how to "right the ship". The seem to make knee jerk changes that continue to cause future challenges with growth and stability. They lay off non agent staff 3 to 4 times a year so there os little stability reducing support groups to the point of not being able to perform successfully. After spending several hundred thousand on a sales team that isn't performing, they continue to reduce the numbers of staff trying to do the work. Burnout is high and there is no work life balance if you like to do anything but work 24 hours a day. Growth os challenging unless you are a part of the good old boys club.

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