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Support Revolution

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Worst company to work for - Senior Software Developer Support Revolution Employee Review

1.0
23 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Salary is average Get to work on new technologies

Cons

1- To take leave (even half day), you need to give 15 days notice 2- Work from home flexibility- need justification which ultimately is not acceptable to them 3- Poor HR system, HR is namesake, raising concern with HR team is of no use. Discussion with HR is exposed to line manager. So basically you do not have any one with whom you can raise grievance.

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Support Revolution Response
5y
We trust and support our staff, and were sad to hear that you did not raise your issues with us before you left. If you had spoken to your manager you would have found that we are very flexible and you can take time off whenever you wish, provided that your workload allows it. Everyone is issued with a company laptop and has the opportunity to work from home - we’ve all been working from home for the best part of a year! We’re so glad that you could work on new technologies; we thrive when our employees expand their skills and knowledge. We are sorry we were not for you and wish you good luck for the future.

Explore other reviews about Support Revolution

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Collaborative environment with strong leadership support, flexible work arrangements, and opportunities for continuous learning

Cons

Employee benefit programs are good overall, though broader family medical coverage options would be appreciated

2.0
27 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

2.5 stars if halves were allowed* - Work/life balance (at least for my role) was good. Never forced to work more but I imagine if you’re more senior this might not be the case. - The first half of my employment was friendly and had a few employee focused events. Could almost say the environment was ‘fun’. - My manager was great: helpful, supportive and understanding (non family member). - CEO was approachable and happy to educate on topics especially in the first half of my employment. He’s built an interesting business which is owed a lot of a respect. - Able to experiment with new ideas (to some degree).

Cons

- This is a small family run company with two family members below the CEO. I was at one point the 10th longest serving staff member (not including family) after being there a ‘whopping’ 2.5 years. This was fine initially but the atmosphere weirdly turned almost exactly halfway through my employment. At times being in the office (I believe it’s now exclusively a remote company) felt like being at school: constant desk shuffles, hushed silences, the occasional telling off for talking. The mood absolutely stank and wasn’t helped by the attitude of some senior management who wouldn’t even look at you sometimes when talking to you. On my last day (having been there three years and an office regular) one of whom didn’t even look up from her desk to say goodbye. - Quarterly reviews and progression reviews are not worth the paper they’re written on. You can complete all the required steps and perform them consistently but then more will suddenly be added. A pure tick-box exercise. Any progression is decided by the whole family even if they’re not the CEO or part of your team. - They used (at least when I was there) software to track your every mouse movement. It was claimed this was to adhere to the needs of some of their customers (which I imagine was true given the importance of some of them) but I saw first hand how it was used having sat directly behind an employee for some time. Spend hours a day surfing the software on employee profiles to see exactly how they were working (this furthered the horrible atmosphere). - Benefits are a bit of a joke. A 3% employer pension contribution is not a benefit, it’s a legal obligation. The only actual benefits were a discounts portal which was largely useless except the once a month free coffee. No healthcare, no life assurance, at least when I was there. - Employee events fell off a cliff halfway through my time when everything else started getting a bit sour. There’s almost no ‘culture’ (whatever that even means) which isn’t helped with the eggshell treading atmosphere. - I’ve never seen staff turnover as bad as it is here - particularly in sales and some recruitment. People will come and go within weeks. You’re always going to get people who don’t work out but at some point you had to look at the hiring/onboarding/training process if it’s failing THAT often. We were pretty stable in our team, but within operations, sales, marketing, HR/recruitment (anything outside the tech/support teams) that was an exception, not the rule.

6
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