The place has its pros and cons but a change needs to take place upstairs - Customer Success Manager (CSM) Superside Employee Review

1.0
25 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Fairly nice environment in the beginning, I was actually able to use some of my leave balance and take personal time off

Cons

Things quickly started to change with the new change in leadership, the team feels less supported and more focused on numbers that look good rather than real results. If you don’t agree with leadership, you’re not in the “favored” group. People are leaving because they don’t feel valued or listened to. Blame often gets pushed down instead of management owning up for mistakes, and it makes the job stressful. Salary transparency was removed, and now people can be let go of without even being put on a performance plan which feels unfair and creates fear in the team. Lastly: change management needs major improvements, more transparency and maybe even take our opinion since we deal with clients and we deal with the consequences of each change

Explore other reviews about Superside

5.0
1 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Commitment to AI upskilling across entire workforce Dedicated to customers Extremely bright and diverse workforce Culture of kindness that comes directly from CEO Y Combinator company with backing of notable VC firms

Cons

Fully remote (huge benefit to some) Not as fast-paced as other Silicon Valley companies

1.0
25 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pros? I can even think of any. Terrible onboarding (piling videos to watch and assume it’s absorbed is the “process”). Team members are kind, and work so hard (especially under crazy conditions).

Cons

massive layoffs and reorganization that were executed so poorly, but yet we need to make sure we reduce churn? every client is telling us what is challenging them with our agency, and it gets buried. rollouts of new extreme processes (that are so wildly out of touch around what is currently occurring). Company wide meetings commending people for working long hours? It feels like a 15 hour work day and weekends is a norm. Terrible environment, awful executive leadership (seriously, how are they qualified to lead??), and little support.

5
See reviews by: Helpful|Rating|Date|All