Great Company - Customer Account Manager Sunstate Equipment Employee Review

Company positioning itself for the future.

Tough road ahead but opportunities are endless.

Salary was very good for market, with decent work-life balance. Branch employees are great coworkers.

Hard times are back for the construction industry and the Sunstate tech experiment is over. After a couple years of moderate investment in trying to bring their internal and customer tools out of the Stone Age and compete with their major competitors' offerings, Sunstate decided to cut their losses and go back to business as usual rather than make the organizational changes necessary to let their teams do real work. Leaders and executives planning for months to produce vague, unmeasurable goals for the quarter that just flew by should have been the first sign that the end was near, but they limped on for a while before calling it a wrap with multiple rounds of layoffs. This affects roles across the company who rely on increasingly aging and broken tech to do their jobs, and customers who remain fully dependent on their reps to get any reporting or issues fixed. The only technology investments Sunstate is making now is increasingly intense performance monitoring of drivers and technicians in response to their industry-leading turnover numbers. The "we're a family" line was always nonsense but it truly ended after the Wattses exited.