Pros
Really love the feeling of making someone's day. This job let's me have that almost every day. Availability to work around your schedule. Friendly office staff.
Career opportunities and advancement
Cons
Communication is almost non-existent
Issues go without being addressed
When issues are finally proven it takes a while before corrected
Staff is constantly changing, including in office, so they change schedules around without saying anything and you hardly ever know who you actually need to talk when something arises that needs to be discussed with appropriate office staff.
Benefits are very expensive to employees.