Great concept, poor ownership and management - Flexologist StretchLab Employee Review

1.0
30 Jan 2026
Recommend
CEO approval
Business outlook

Pros

StretchLab is a solid concept with effective methods for improving mobility and recovery. Flexible scheduling compared to traditional full-time roles. Hands-on work helping clients feel and move better can be rewarding. Good experience for those looking to learn assisted stretching or body mechanics. Client relationships can be enjoyable when schedules are consistent.

Cons

Poor ownership and leadership at this location. Disorganization from ownership, including delayed evaluations and lack of follow-through. Low pay with minimal raises that do not reflect workload or performance. Compensation is not sustainable as a primary income under current ownership. Frequent schedule changes made by ownership, sometimes resulting in reduced pay. Employees must closely monitor pay accuracy; discrepancies required repeated follow-ups to correct. Heavy sales focus driven by ownership, with revenue prioritized over employee well-being. Physically and mentally demanding work with little acknowledgment or support from management. Lack of accountability from ownership; issues are routinely blamed on staff or clients. Extremely high turnover among flexologists and front desk staff at this location. Limited support, mentorship, or long-term growth due to leadership structure.

Explore other reviews about StretchLab

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

flexible hours, upbeat workplace, tips

Cons

may have shifts when you don't have a full schedule

2.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Emotionally fulfilling work, seeing clients progress towards their goals is rewarding. Time goes by quickly when you're engaged with your client.

Cons

For stretchlab generally: Grossly underpaid for the level of skilled physical labor. This is intense on the body over time, with repetitive stress to joints. You must shape your physical training and recovery outside of the job, around the job itself. The Dublin location (same owner at Gahanna and Powell) : Owner did not pay rate specified in offer letter, and refused to rectify the problem. Poor customer service to clients from owner and management. Constantly changes their minds on how operations should function, lack of consistency overall. No respect for personal time, very unlikely to grant time off requests. Does not follow franchise format of Lead Flex -> providing ongoing training for Flexologist. This sucked, because it felt like there were few opportunities to improve skills. I was the most utlizied/consistently booked flex, and was still bullied/berated for getting sick despite being the highest earner. Everyone quit - management and all flexes, due to owner behavior. Owner should not be in a people-oriented business, he is not a people-person.

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