Pros
The job is still remote, so that’s nice.
Cons
Every bit of flexibility has been taken away. Many managers micromanage and expect you to clock in to the minute, you cannot be even 1 minute past your scheduled time without writing an email or note explaining why. If you do this too many times, you are up for firing. Managers with very little experience actually managing will belittle you and expect constant explanations for incredibly high metrics falling low, not meeting weekly expectations for speed (about 6 clients an hour) and will force you to take the heat for atrocious inventory shortages. You must be positive constantly. Absolutely no negativity. Not to mention the constant tech challenges. Since we all must work between 8am and 8pm. Servers are constantly down, nothing is accessible during business hours. Every day there’s a new tech issue or error. If your lead is terrible, there’s no option to move. There’s no hr to report to. You’re an isolated island. There are also no guaranteed hours. You may get 20 or 40 hours some weeks and then you’ll be asked to flex down to maybe 15 or even 10 hours. You won’t find this out until the Friday before your week begins. Absolutely insane.