Worked in customer care - Customer Service Representative Sterling Association Services Employee Review

Massive miscommunication problems. There were so many times when problems would arise due to miscommunication. My department in customer service was a mess at the time and I felt like I was in an escape room, not because of the claustrophobia nor because I felt trapped, I did not feel those things. But I say that because it felt like our department lead and my coworkers did not know what to do in specific situations all the time and I had to figure out my own way on what to do.