One of the best place to work in climate & tech - Customer Success StepChange Employee Review

5.0
30 Nov 2022
Recommend
CEO approval
Business outlook

Pros

1. One of the top teams globally to work with at the intersection of climate and tech, arguably the best in India. With leaders from not just Tech, Business, and Product, but also Climate Science. Mission driven team, with a problem solving attitude. I found my tribe. 2. Get a ringside view of the fast growing funded startup in it's 0-1, and soon beyond. In the sunrise sector. Competitive salary and employee friendly ESOP policy. I sometimes get a free masterclass working very closely with the founder. 3. Sharp focus on problem solving for climate action, impact creation, and scaling through development of products and decision making tools (state of the art ESG SaaS) and not consulting. 4. Working with large enterprises (top 1000 listed companies - financial services, consumer product, etc), helping them take decisions around their ESG strategy, report confidently, and accelerate their transition to net zero. Super insightful, challenging and exciting space for personal growth. I find the opportunity to provide meaningful value immensely satisfying. I feel rightly challenged to play a part in writing the playbook for this. 5. Since we are solving for sustainability, the same is reflected internally in the work culture, apart from the stretch at times that comes when building anything great. Empathetic team mates, at a great co-working space with beautiful washrooms (yes, it matters to me) and free flow of tasteful coffee, at the prime location, in the action-packed Bangalore. Need to be more thoughtful in our team outings, but we will get there :) P.S. My bias - I have previously worked in ~6 different environments, from early stage bootstrapped startup to the government, mostly in 0-1 setting.

Cons

Dynamic environment, tasks and goals are short term (till success gets defined, PMF gets strengthened, and the playbook is set), priorities get updated, you may have to wear multiple hats, be self driven and figure out on your own. This is not a con per say, but just a common trait in a growing startup to be aware. Climate Tech is a nascent space, especially in India (but action required is urgent too), StepChange is young, and the clients are just evolving. A lot is yet to be figured out. Depending on where you are coming from and what you are looking for, it may be a reason of thrill or a reason of stress, and sometimes both.

Explore other reviews about StepChange

2.0
9 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

* Work life balance - subjective to department or function * Thrown in to the deep end, great oportunity to learn * Exceptional colleagues

Cons

Leadership: especially the Founders - always preach 'we appreciate feedback', but in receiving any opposing or critical feedback they have a 'defend & deflect' approach. In addition to this, perhaps, what fuels this thought process is the filtered feedback loop from the second level of leaders who never highlight the problems their specific department or the product is facing. One of these leaders is infamously notorious for v.poor eNPScores from the respective department. The so called product being built is no where near industry standard, although they claim it is.Peers are far ahead. Most of the work is not done by the tool and instead done by presenting fancy decks, hardworking back end human resources and dashboards. The CEO, is also a 2 faced, superficial person. Perfect example of don't judge a book by it's cover. A lot of colleagues had joined the company because of his impressive background, and, interestingly also left because of him. My advice to potential investors would be: Please do your due diligence, don't fall for the sweet talk and fancy decks. Speak to: * Existing clients (of your choice, not handpicked by the founders) and, specifically the person overseeing work using stepchange's product. * Past & Present employees (of your choice, not handpicked by the founders) of the company. Lot of options to choose from the former. This will help paint a clearer picture, following which you can decide what to do with your hard earned money.

3
1.0
9 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Earlier it was exposure to multiple aspects of sustainability and climate solutions but now that is also not there

Cons

The work environment has deteriorated significantly as most of the initial, experienced team members have left. The company is currently struggling for stability, which creates a lack of clarity in direction and frequent confusion. Communication is often poor, and interactions can at times come across as rude or dismissive. With the product not performing well, pressure falls on all teams, creating a stressful and uncertain atmosphere that makes day-to-day work challenging.

1
See reviews by: Helpful|Rating|Date|All