Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      StepChange Debt Charity

      Engaged employer

      StepChange Debt Charity reviews

      Don't be fooled. - Debt Advisor - Client Support StepChange Debt Charity Employee Review

      1.0
      26 Jan 2024
      Debt advisor - client support
      Recommend
      CEO approval
      Business outlook

      Pros

      It's a job Training provided Working from home

      Cons

      Ignore the charity status they're a business so the usual small print and nonsense excuses rules apply for employees. Wage is bare minimum Constant lack of communication and misinformation from management Stressful calls and workload

      avatar
      StepChange Debt Charity Response
      2y
      Thank you for taking the time to share your feedback with us. We appreciate your honesty and sorry to hear of the challenges you've highlighted. It's important to us that our employees feel supported and valued, however we're sorry to hear you feel we have missed the mark here. We announced a pay increase for our colleagues from January 2024, however ,we're sorry to hear you feel we have not given clear communication regarding the pay reward. Please do get in touch with us at tellusmore@stepchange.org so we can investigate your comments further. Our colleagues' wellbeing is a top priority, especially considering the high volume of calls they handle daily in addition to calls that are more challenging than others. We are committed to ensuring that they feel supported in their roles, including support given with our employee assistance programme with 24/7 access to counselling, health screenings and more. We take your comments seriously and would like to address your concerns directly. Please do not hesitate to reach out to us at tellusmore@stepchange.org so we can discuss your feedback further. Your insights are valuable to us, and we're committed to continuously improving our workplace environment for all our employees.

      Explore other reviews about StepChange Debt Charity

      5.0
      19 Jun 2026
      Debt advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      It's more than a job working here, the satisfaction and pride from making significant impacts to clients makes it so rewarding. Team leaders within the Review Team are down to earth, approachable, empathetic and supportive. I couldn't wish for a better Team Leader to guide me. The whole team works together, everyone is friendly, supportive and there is freedom to speak your mind to make impactful change. The focus is client experience and quality, rather than call handling time and it is very different to other phone based roles within companies. Only 2 days required in the office, the rest of the time you can work from home which is a huge benefit for work/life balance and travel costs.

      Cons

      Honestly, I don't have any other than I wish the pay was based on performance rather than length of service as there would be more of an incentive to excel.

      avatar
      StepChange Debt Charity Response
      4d
      Thank you for your review and we're pleased to hear of your positive experience working at StepChange. In regards to pay and reward, as part of our five-year strategy it is in scope to review this package alongside how we manage and reward performance, and we will take this feedback into consideration.
      3.0
      5 Jun 2026
      Collections specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, last min holidays

      Cons

      Lack of flexibility. Long calls, poor sallary

      avatar
      StepChange Debt Charity Response
      4d
      Thank you for your review. We are sorry to hear that you feel the role lacks flexibility, calls are long, and the pay is not as you would expect. We do have a flexible working policy in place which we have established to offer colleagues a healthy work/life balance whilst ensuring we are available to help our clients when we need them. Unfortunately due to the nature of the role, calls can be long to ensure we are thorough with the support we provide to clients, but our ongoing transformation continues to explore ways we can be more efficient, such as investing in our online service so clients can self-serve. We are also completing a review of our pay and reward package and are seeking colleague feedback as part of this, so we will take your comments on board.
      See reviews by: Helpful|Rating|Date|All
      Related searches: StepChange Debt Charity jobs | StepChange Debt Charity salaries | StepChange Debt Charity benefits | StepChange Debt Charity interviews
      StepChange Debt Charity reviewsStepChange Debt Charity Debt Advisor - Client Support reviewsStepChange Debt Charity review