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      StepChange Debt Charity

      Engaged employer

      StepChange Debt Charity reviews

      Work for StepChange - NO THANK YOU I've had enough - Anonymous employee StepChange Debt Charity Employee Review

      1.0
      4 May 2019
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Some nice colleagues free tea and coffee Don't work bank holidays

      Cons

      so many negative managers and team leaders, all theyre bothered about is the targets, stats and more stats and not the people. Ive worked across different departments during my time working at stepchange I've seen many people struggle. Mental health issues are so badly managed by team leaders and managers it's a joke. I had to leave due to being badly treated due to my mental health after working for stepchange for years, nobody cares unless your a favorate and your face fits . Stepchange has changed for the worst, I couldnt wait to leave it, I did give feeback before I left, I doubt anything will change

      avatar
      StepChange Debt Charity Response
      7y
      Hi, Thank you for your review and taking the time to let us know about your experience. We hope that your overall experience during your time at the charity has been more positive than negative. We're concerned about the points you've highlighted but pleased that you provided feedback before you left the charity as this gives us more information and context around the issues. However, we'd still like to know more and would ask you to get in touch in confidence by sending an email to glassdoor@stepchange.org or contacting me directly. Regards, Lorraine Dunn Head of Debt Advice Service

      Explore other reviews about StepChange Debt Charity

      5.0
      19 Jun 2026
      Debt advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      It's more than a job working here, the satisfaction and pride from making significant impacts to clients makes it so rewarding. Team leaders within the Review Team are down to earth, approachable, empathetic and supportive. I couldn't wish for a better Team Leader to guide me. The whole team works together, everyone is friendly, supportive and there is freedom to speak your mind to make impactful change. The focus is client experience and quality, rather than call handling time and it is very different to other phone based roles within companies. Only 2 days required in the office, the rest of the time you can work from home which is a huge benefit for work/life balance and travel costs.

      Cons

      Honestly, I don't have any other than I wish the pay was based on performance rather than length of service as there would be more of an incentive to excel.

      avatar
      StepChange Debt Charity Response
      1w
      Thank you for your review and we're pleased to hear of your positive experience working at StepChange. In regards to pay and reward, as part of our five-year strategy it is in scope to review this package alongside how we manage and reward performance, and we will take this feedback into consideration.
      3.0
      5 Jun 2026
      Collections specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, last min holidays

      Cons

      Lack of flexibility. Long calls, poor sallary

      avatar
      StepChange Debt Charity Response
      1w
      Thank you for your review. We are sorry to hear that you feel the role lacks flexibility, calls are long, and the pay is not as you would expect. We do have a flexible working policy in place which we have established to offer colleagues a healthy work/life balance whilst ensuring we are available to help our clients when we need them. Unfortunately due to the nature of the role, calls can be long to ensure we are thorough with the support we provide to clients, but our ongoing transformation continues to explore ways we can be more efficient, such as investing in our online service so clients can self-serve. We are also completing a review of our pay and reward package and are seeking colleague feedback as part of this, so we will take your comments on board.
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