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      Stefanini

      Engaged employer

      Stefanini reviews

      Decent Benefits, Decent Team. - Helpdesk Technician Stefanini Employee Review

      3.0
      24 Nov 2020
      Helpdesk technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Depending on what desk hires you and what project you work on, you can have a really great time working Stefanini. The majority of the team I've worked with so far has been friendly and incredibly helpful. The Team Lead is fantastic: Flexible, accommodating and understanding. Especially so, considering the Covid pandemic. I'm incredibly fortunate to have been hired at a desk with a stellar Team Lead. Benefits are solid with plenty of options to enroll in. Also clearly laid out/easy to enroll when that time rolls around in November.

      Cons

      $13 is simply not enough. The pay isn't enough to justify working longer than 6-8 months, getting a little experience and moving on to one of the other IT companies that pay $10,000-$15,000 more. $14/yr isn't the best incentive to stick around and make it to Helpdesk level 2. There was initial talks during interviews of merit based pay raises and incentives and evaluations leading to pay increases but initial talks is as far as that got. Understaffing = High call volume. Especially if you're on a newly launched project with strict service level agreements. They can sometimes lay the micromanaging on pretty thick. Projects can change at any time. The desk you're at can get restructured depending on the clients needs. Your hours/job demands can change drastically, quickly.

      avatar
      Stefanini Response
      5y
      Thank you for sharing your feedback. Stefanini has been fortunate in prior years to offer annual merit increases. However, like many companies, we have had to take some actions to counter the effects that COVID has had on our business. During November's townhall with CEO, Spencer Gracias it was announced that the merit increase program was no longer on hold. Additionally, Stefanini has a team of individuals who analyze historical volume and service level agreements to determine headcount. Headcount is designed with attendance in mind, so an unexpected deviation could result in higher call volume. Most of our clients allow Stefanini to add and make changes to the knowledge base (KB). If the KB is lacking, notify your manager of the specific article or issue and they will work with the client and SMEs to update the library. If you would like to discuss any of the items further, please do not hesitate to reach out to your HR Ally. Stefanini HR- Sarah

      Explore other reviews about Stefanini

      3.0
      30 Jun 2026
      Tier 1 technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

      Cons

      It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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