Slave Street - Client Service Representative State Street Employee Review

on-boarding was easy, lot of learning opportunities/clients to service, nice co-workers

sparse work-load allotted, difficult client assignments, strict vps

Remote work is (rarely) an option, though the approval process is extremely slow and bureaucratic. There are a few well-meaning colleagues who genuinely try to drive positive change before burning out.

Onboarding and HR processes are severely broken, taking 11 months to approve remote status and failing to prepare basic equipment for day one. The workplace culture is deeply hostile, with anger and yelling functioning as the default communication style across teams. Leadership turnover is rampant, resulting in constant re-organizations, splintered teams, and a total lack of strategic direction. Role clarity is non-existent, forcing employees to invent their own daily tasks while receiving entirely contradictory instructions. Direct management is completely absent; I went seven months without any contact from my boss before being laid off via a three-word instant message and short call.