Pros
Great pay, benefits, 401k, a lot of great people, bonus and raises every year, hybrid work environment, PTO that builds and rolls over into the following year
Cons
When you go into office you're doing everything that you could just do at home. The training for the specialist roles is not good, not the trainers fault, it's what they're given. You go on to the floor not really knowing how to do the job and then before you can fully learn it you're getting more and more claims piled on you with no cap on the claims because it keeps being pushed back. And then when you express concerns, you're told that this is the job. Overtime is the only way you can truly keep up with everything. You're taking calls for other people's claims at least 2 times a week while trying to take most of your own incoming calls, while trying to handle your claims and everything you need to do in those. And in many claims, you're handling the entirety of it - liability, injuries, property damage, and possibly litigation. It's a lot and most don't know that going in and training doesn't prepare you for it. Not a lot of sick leave