2.0
29 Jun 2015
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
If you are lucky to be hired in a group, you get to train together which allows you to forge a good working relationship which you will need once training is over and you are ranked against one another.
Cons
Everything has a quota. Every phone call answered and transferred, call length, every report you complete, every application you touch, anything that can be measured is measured (duration, accuracy, and yes, including how long you are away from your desk even if you are just using the bathroom). Be ready to justify everything and anything you do on a daily basis.