Claims Specialist Complex - Claims Specialist State Farm Employee Review

1.0
12 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Tenured management in effected offices are great and understanding.

Cons

The company used to be great to work for when I first started 5 years ago. After the restructure they claim they want to keep as much talent yet they expect an employee to move themselves and their family 1000 miles plus with no relocation assistance within 30 days. That is an unrealistic expectation. There are a lot of unanswered questions that are not being answered. This company does not care about their employees anymore and this has caused the morale to go extremely down. They have hired people to do the work however they are not properly training them to do their job. The company seems to be at a lost as to why customer satisfaction is down and they are losing policyholders. The answer is you don’t really want to keep the talent that you have. You rather hire an inexperienced person off of the street and pay them at a lower rate instead of paying for those who are willing to adapt and relocate to stay with the company.

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5.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

stable and reliable environment. Interesting work

Cons

If not planning to be an agent could be a dead end

3.0
8 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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