Great company to work for! - Account Manager Stark Carpet Employee Review

5.0
30 Aug 2017
Recommend
CEO approval
Business outlook

Pros

Stark Carpet was a fantastic company to work for. They truly lead the industry in innovation and design with their quality carpet. Coming from an interior design background prior to working for Stark, I recommended Stark to all of my design clients when they wanted a product that would last. I was working out of the Syosset location but the corporation has showrooms across the country that do a great job of catering to their clients. Our Syosset location added tremendously to my positive experience with the company. The showroom manager and other employees were a pleasure to know and I am very sad to leave. If it weren't for a very promising job opportunity elsewhere I would have had no intention of leaving the company anytime soon.

Cons

Stark recently opened its doors to new retail sales as opposed to being a trade showroom only. It has been very difficult trying to establish a retail client base on Long Island and I feel the company needs to better iron out the details on how to target these clients and compete with other retail carpet stores in the area. I'm sure this is something they are working on, but it could definitely use some improvement. That being said, I believe this is only a con for someone working within the company and not something that the clients would necessarily notice or find an issue with.

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Stark Carpet Response
8y
Thank you for the review and this feedback. Sincerely, Chad Stark

Explore other reviews about Stark Carpet

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture and workplace is Good. Management is supportive.

Cons

The management is AI forward, but the tech stack is legacy.

1
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Stark Carpet Response
2w
Hello, Thank you for sharing your experience and for your positive words about our culture and management team. We're glad to hear that support and collaboration are coming through in your day-to-day work. Your feedback on our technology infrastructure is noted and appreciated. Modernizing our systems is something we are actively investing in, and input from team members who work within these tools every day is valuable as we make those decisions. We're happy to have you on the team and encourage you to continue sharing your perspective with leadership as we continue to evolve. Best, Chad Stark CEO
2.0
11 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Stark has a good reputation within the industry, so most designers will engage... not incredibly hard to get appointments

Cons

The prospecting process is fundamentally broken. While there is a CRM in place, it’s rarely used properly. The showroom manager seldom updates account assignments, and account managers rarely log emails, calls, or meaningful activity. As a result, when someone uncovers an account that hasn’t been touched in years and successfully re-engages the client, another rep can easily claim they’ve been actively managing the relationship all along. The current system disproportionately benefits long-term employees while also reducing the need for management oversight and accountability leadership.

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Stark Carpet Response
1mo
Hello, Thank you for taking the time to share your feedback. I appreciate your recognition of Stark’s reputation within the industry and the relationships our teams have built over the years. I also take your concerns regarding CRM usage, account ownership, and accountability seriously, as a transparent and consistent prospecting process is important to both fairness and client service. We recognize there are opportunities to improve how account activity is tracked and managed, and we are actively working to strengthen accountability and operational consistency across the organization. As an active employee, I’d also encourage you to continue sharing your perspective directly with myself, your manager or leadership team so we can better address these concerns constructively. Thank you again for your honest feedback and for being part of Stark. Best, Chad Stark CEO
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