Pros
Remote/Work from home only pro.
Cons
Square One only wants mindless call center robots. You're better off working for a cell phone company because their management structure will be at least competent and you will most likely receive a more competitive salary.
Team leads are failed agents who struggle to speak with customers on the phone. They will micromanage ever agents phone activity down to the minute. If you take a 16 minute break instead of 15 minutes, you will hear about it.
If you want a career in insurance, work for a company that values sales, pays commission, and allows you to grow your own book of business.
Square One wants you to be a mindless drone who falls in line and doesn't speak up for themselves. Because of this, the company has gone in the toilet the past year in terms of customer service and quality control.
Their insurance product is among the worst in the country, and hiring under qualified agents has led to customers leaving in droves. Their auto insurance provider Zurich was rejected by every reputable broker prior to them teaming with Square One.
Customers waiting on the phone for an hour to speak to someone who doesn't know what a deductible means is a common occurrence.
