Pros
Great insurance benefits, the Care Navigation team itself our some of the most talented clinicians great team dynamics. Spring Health has a great mission overall. It is a fully remote role.
Cons
Typical start-up culture. The job role changed about a year in to a full blow call center for crisis calls and anything clinical in between. There is no flexibility in the role and you will need to anwser calls within 4 seconds you need to be at computer your whole shift . There is a lot of burn out in the role as you deal with a lot of crisis. Operations doesn't usually get rewarded there are hardly any bonuses, the raises are very low and get little to no time off the line except for team meetings and a hour week to complete training. The biggest change is that they no longer offer hourly employees flexible PTO and it was changed to accrued PTO. Another change that happened recently is in this role you required to work 3 holidays. Every benefit in this role was slowly taken away. There is not many opportunities for growth for clinicians. The KPI's are changed often. There is a lot of turn over in upper management.