The CONS, yeah, they have them. It seems that the founders to not like to or are afraid of letting go of certain people. These are all events that have been chatted throughout the company, so there is nothing new here. Most employees know about these because we talk to each other. - One manager has so many complaints about them and targets those under him on the sly as to not draw attention. This person was not even liked by those that would be under him and other that would work with him, yet the founders thought they should be hired. - One manager that use to use their position to play mental games under the guise of 'I'm only joking'. This manager has made a few of their subordinates cry due to their "joking". This manager has also been reported as well. - One manager who was rarely around pre-covid and was found to be working a whole other full time job during Spokeo normal business hours. Basically, monetarily stealing from Spokeo an only providing a small percent of actual work. Yes, Spokeo kept this manager. - They also seem to hire grifters that sell these awesome 'goods' only to be found out to be charlatans selling a bag of empty lies. They have done this more than once and will roll out the red carpet for these people. Yeah, they (the founders) have to take it on the chin because at the end, it is their money that is going out the door. If they would just listen to people that say 'No' to these types of people they wouldn't have people running (quitting) from them. I find it strange on why Spokeo would keep such people when they seem to be causing more problems within the company than to just start over or find someone internally that can step up. I guess they are afraid of these managers for whatever reason. Your bi-annual review is based on your work. If you are a solid worker, but like to speak up about certain issues that were raised on review on July 19 ( Glassdoor review) chances are you will not get your potential. Call Center jobs suck- plain and simple. Anytime you have to deal with the public and their money is never ever an easy task. Spokeo does do extra events for the CSR side, but maybe provide other means of reducing phone fatigue.