Customer Care - Customer Care Representative Spokeo Employee Review

The biggest issue I had working for this company is that I felt like I was conning people every day. I only lasted 4 months because I hated this job so much I would cry on my commute to and from. The product does not work and this company makes its money by tricking its online users into signing up for $20-40/month subscriptions through sneaky fine print (after charging about a dollar to do something like look up a phone number). The information is hardly ever accurate. I looked up dozens of people I knew in my down time and it was never correct. The customer care department is actually a loss prevention department. Management coached us and even had us take classes on how to manipulate "customers" into accepting the least amount of refund possible even when customers had NEVER used the product after being charged $20/month for YEARS. Prizes were given on a regular basis to CC reps who authorized the least amount of refunds. It felt disgusting and dishonest. I couldn't work somewhere when I couldn't stand by the product/service. Customer care reps are expected to answer at least 50 calls per day (I remember doing about 70), 90% of which are from people who have been unexpectedly signed up for a subscription and are rightfully angry about it. I'm not sure if this is still the standard but when I was there customers had to ask for a refund 3 times before we were allowed to offer one. All in all one of the worst, if not the worst, jobs I've ever had.