Pros
The owner is very knowledgeable and connected in the industry. The team, at the time, was good.
Cons
Everything else. The owner, Kathryn, is emotionally unstable. HIGH turnover of team and clients because of her emotional outbursts/anger. She is very manipulative and will pull you in with many promises and a great vision for the company — don’t fall for it. It won’t happen. The owner is not truthful and lacks integrity. Does not pay wages on time, if at all. Multiple former team members have outstanding wages for years. Does not follow through on visa promises, had team working illegally in foreign country. Does not follow through on insurance and other contracted benefits. The environment the owner creates is extremely toxic. It’s shameful that leaders in the spa industry continue to support her or partner with her. If she were operating her business in any Western country, she would have been jailed for her business misconduct. Please be aware the owner is now operating another company called Hall of Wellness Awards. Stay far away from anything tied to Kathryn Moore!