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South University

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Churn and Burn Culture - Academic Counselor South University Employee Review

2.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Remote work - Supporting students can be rewarding

Cons

- Leadership feels disconnected from the day to day reality of the role. - They ask for feedback, but nothing changes. - Workload keeps increasing but pay and support don't follow. - Advising absorbs many gaps from other depts. - Accountability is limited, issues get passed around. - High pressure, constant scrutiny. - Disorganized processes and poor communication. - Very strong emphasis on enrollment and metrics but doesn't translate to student success. - Burnout is common and people don't stay.

Explore other reviews about South University

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Several opportunities for continued developed

Cons

They have not updated the content of courses, so there is no strategy to incorporate AI into the online learning platform.

1.0
26 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pay was within industry standards for my position (although on the low end). I met some awesome people, they just weren't around for long (see cons).

Cons

No training provided at all. Very high turnover. The amount of people who left or were fired during my time there was unbelievable. I knew that this was an issue with South, but did not know that it would be this bad. This turnover prevented the creation of meaningful connections with others. They do not always hire the most qualified people. Management is unhelpful and often distant. During my stint I had 5 different supervisors. My first supervisor was by far the best, but this person was suddenly fired or resigned. I believe that this is a problem from the top down. In my opinion supervisors do not get help or get unreasonable expectations from their supervisors and this filters down to others. Money is always tight and we are often unable to get what we need. Cross departmental communication is rare. Culture of fear exists. Employees are terminated seemingly for vague reasons and sometimes not even given details of why they were terminated or given a chance to defend themselves. Do not work here.

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