It's not too bad.. - Video Relay Interpreter Sorenson Communications Employee Review

Their priorities are a little skewed, I often feel very last on the list of important players. The fact that you are "producing" minutes down the the half second is draining. There is a tiny margin of error when it comes to their money. Tiny as in down to the second. I feel that there is no advocate for the employee, it's just between the FCC and the mighty dollar. Customers are given 4th place in line behind all the middle management, lawyers, back office, etc, maybe then the interpreter. Every time there is a rule specifically stating that you are never supposed to do A, so many months later you will get a rule specifically stating that you need to do A from now on, (to be fair this is sometimes due to FCC rules that come up or improvements in technology.)