Compensation is below industry standards for similar roles and responsibilities.
Workload and expectations were especially high during escalations and product release cycles.
Narrow product focus on firewalls, limited exposure to broader cybersecurity domains, and other solutions. Focusing solely on firewalls offers a limited view of the broader cybersecurity landscape.
Frequent organizational changes led to a lack of long-term direction and stability.
High attrition rate within the support team resulted in repeated onboarding cycles and knowledge gaps.
Interacting with customers could be challenging at times, especially during complex issues or escalations.
Cross-functional communication and internal alignment could be significantly improved.
Career advancement opportunities were limited,
