Pros
Largely unsupervised work. Although management watches you remotely, can be a little creepy about it. Coworkers can be nice. Little else about this job could be considered a pro.
Cons
Like many tech-forward startups existing under late-stage capitalism, Sonder preaches a culture of "family," work/life balance, and innovation but rarely, if ever, practices it. I work for them in Canada as a Hospitality Agent, and on paper you could say they pay a living wage, which they will be the first to tell you; but the realities of living in this country in the year 2025, Sonder, as well as most employers, don't even come close to paying what could be considered a living wage. The idea of a work/life balance is a joke, another hollow platitude to give the appearance that Sonder is like their other tech-forward startup peers. The 40 hour work week is a relic by today's standards, and Sonder is all too eager to cling on to it. The scope of a single employee's duties means that training new hires is a long and arduous process, and turnover is high, so the employees that the company manages to retain see little to no freedom of movement within the job itself. Trying to change one's weekly schedule, for example, is nearly impossible. The larger systemic issues within the company essentially leave managers with their hands tied when fielding nearly any grievance from employees. More often than not, valid issues and concerns are met with a shrug from managers and a promise to bring it up to those above them on the ladder, which in turn would likely be met with yet another shrug. When you add all of these things together a troublesome image starts to form. Mindless, often pointless busy work, constant changes in workflow processes, having to bounce between several different phone apps to do your job, ever-shifting goalposts and projects now made even more chaotic after a recent partnership with Marriott. All of this hid under a very thin veneer of camaraderie and fun via the insistence that Sonder has some sort of unique "company culture," a term that should be outlawed. Sonder is probably the epitome of what David Graeber so aptly called a "Bullsh*t Job." The saddest thing to consider is that there are about a thousand other companies that would fit that exact same description.