Pros
You'll meet and work with some of the most awesome, talented, funny, and passionate people. Flexible work schedule. Fully remote. Home office allowance of $1000/year, however this is less of an allowance and more of a loan. If you leave Sonar within a year of receiving the home office allowance you have to pay them back for it. Good health, dental, and vision insurance.
Cons
Sonar used to be product focused, the goal was to build and maintain the best possible product and service available. This methodology helped Sonar become the #1 player in the ISP Billing and Management market in the matter of just a couple of years, however Sonar has become completely sales focused with little regard for the quality of the product and service. Sales will regularly sell features that don’t exist and have never been discussed to customers, creating false expectations for customers adding additional work and overhead onto other teams. Priorities are changed almost weekly based on what sales wants/needs leaving lots of wasted work, time, and energy. It’s very draining and disheartening. Sonar will sign contracts with prospective customers promising to deliver features by some date without ever discussing it with the teams responsible for building the feature that they have to deliver this, then blaming that team for not delivering. There is a very condescending & dismissive attitude amongst management towards lower level employees (i.e. non management positions). Any feedback given to management is ignored - they will generally respond with why your feedback is wrong and that you don’t know what you’re talking about. This attitude has also been adopted by other non management employees mimicking what they see their managers doing and saying to subordinates. Many managers are completely absent - only touching base occasionally to report updates to their managers leaving teams with no direction and no leader. Management has in the past retaliated against employees who tried to raise concerns about these issues mentioned. Sonar knows many of the employees care about our customers, our product, and our culture; management takes advantage of this in order to overwork, under compensate, and under appreciate their employees. Sonar claims in their job postings “40 hours/week are what we do” and “amazing work life balance” when this couldn’t be further from the truth. Many employees work 12+ hours/day and weekends in order to meet deadlines put in place by management with complete disregard for the wellbeing of their employees. Sonar allows its customers to abuse employees simply because they pay Sonar a lot of money and they don’t want to lose that revenue. Customers will discriminate against representatives because they’re female, LGBT, etc and Sonar will do nothing about it, putting no boundaries in place for the customer. Management regularly claims that our hard work will come back to reward us in the long run, however this is an outright lie. With no profit sharing, no stock options, meager (borderline insulting) yearly raises, and very little upward mobility it’s purely a manipulation tactic. Sonar has been losing more employees recently than ever before and is struggling to not only keep existing employees but find good candidates to fill the roles of people who left. Sonar will try to buy our loyalty with gifts during the holidays and such rather than trying to fix the issues within the company. The business outlook of Sonar is good as their entire goal is to grow the company as big as they can as quickly as they can - but it comes at the expense of its employees. Management has become increasingly ruthless and cutthroat. Sonar was founded under the idea that it was supposed to be a fun, healthy, exciting, collaborative, and inclusive place and culture to work in, but it seems as though management has completely lost sight of this in order to make as much money as possible.