Don't work here.......It will break you!!! - Customer Service Sofology Employee Review

Great team to work with Work is tough but fair Working remotely permanently is amazing

No progression through the business unless filling a role someone else has left Constant happy attitude to the business masking all the downsides that are being hidden Lack of wage increases excused for all the ‘benefits’ the company provides instead

ABSOLUTELY NONE WORST PLACE IVE EVER WORKED!

Management is extremely cliquey. If you’re not part of their inner circle, don’t expect fairness or support. You’re constantly being told off, often publicly or called into the office over minor issues. There’s no real freedom to speak up, if you raise concerns, it feels like it’s held against you rather than addressed professionally. Breaks are strictly timed to the minute, yet managers seem to come and go as they please. The pressure is constant. Customers regularly ask for manager call-backs, but instead of managers actually dealing with it, the calls are pushed back onto other colleagues to handle. You’re left to deal with escalations without any real authority or backup. Support from management is practically non-existent. When you need help, they’re nowhere to be found. The training you’re given at the start does not reflect the reality of the job at all. What’s promised during induction feels very different from what you walk into day-to-day. If you need anything clarification, help, development you have to fight for it. Nothing is straightforward. Don’t be surprised if you find yourself being called into the office regularly and threatened with gross misconduct over things that could easily be handled with a normal conversation. Overall, it’s a high-pressure, unsupportive environment where morale is low and management culture needs serious improvement. I wouldn’t recommend it to anyone looking for a supportive workplace.