Working for a Sofitel hotel can be the best as well as the worst experience of your life - Director Sofitel Hotels Employee Review

3.0
2 Aug 2018
Recommend
CEO approval
Business outlook

Pros

Global, beautiful properties, travel opportunities, employees perks, good training programme, some great managers and general managers

Cons

-Outrageous behaviours from expats in certain countries, especially in less developed countries like Vietnam & Cambodia. -Depending on the owner, some properties are well maintained with sufficient staffing and good culture. Some are nightmares where owners refuses to pay for maintenance, try to get out of paying bonuses and generally doesn't care about employees welfare. -Worst experience : Being robbed of cash in Cambodia by an internal staff while staying at hotel's provided accommodation . Another incident was being refused to pay year end bonus and last month salary as well as returning personal belonging, until I had to seek a lawyer's hep to draft a legal letter demanding for these to be paid and returned. *HQ people are nice but not in touch with property level. Overloaded and fear for their own jobs after the recent acquisitions.

Explore other reviews about Sofitel Hotels

1.0
9 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you’re looking to push the absolute threshold of your mental health and see how much gaslighting you can endure on any given day, this is the place for you! It is truly a masterclass in psychological endurance—especially if you have any sort of family responsibilities or personal obligations outside of work.

Cons

For a company whose defining ethos is built on providing 'heartfelt care,' they sure do an interesting job of abandoning their explicit employee promise to ensure teams 'Enjoy & Feel Valued' the moment they manage to completely invert those words the moment an employee faces real-world challenges, substituting empathy with hostile isolation replacing support with systemic marginalization and retaliatory conduct.

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