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      SoFi

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      Fast-Paced Environment with Strong People and Evolving Structure - Program Manager SoFi Employee Review

      5.0
      6 May 2025
      Program manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Mission-Driven Culture: SoFi’s commitment to helping members achieve financial independence isn’t just branding—it drives real decision-making across the business. High Visibility Projects: From supporting bank charter initiatives to driving risk transformation programs, I’ve had the opportunity to work on initiatives with enterprise impact. Collaborative Teams: Cross-functional collaboration between Legal, Compliance, Risk, and Operations is a hallmark of how work gets done—especially in Independent Risk Management. Leadership Access: Even as a program manager, I had regular interaction with senior leaders. Growth Opportunities: Internal mobility is taken seriously—I’m proof that you can evolve your role to match your interests and strengths. Execution-Focused: SoFi encourages bias toward action and operational excellence in a way that rewards clarity, ownership, and follow-through.

      Cons

      Pace of Change: Like many high-growth companies, priorities shift quickly, which can create ambiguity in role definitions or initiative ownership. Lean Teams: Resource constraints often mean you're wearing multiple hats—great for learning, but challenging for long-term sustainability.

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      SoFi Response
      1y
      Hi there, thank you for sharing such a thoughtful and detailed review! We appreciate you highlighting our mission-driven culture, the opportunity to work on high-visibility projects, and our collaborative teams at SoFi. We take internal mobility seriously and invest significantly in this program so it's fantastic to hear about your own positive experience! We also acknowledge your feedback regarding the pace of change and the demands of working with lean teams, which are common in a high-growth environment. We are continuously working to best support our teams as we scale. If you'd like to expand on your review, please feel free to email us at glassdoor@sofi.org. Thank you again for your insights.

      Explore other reviews about SoFi

      5.0
      1 Jun 2026
      Sr data engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good working culture , cutting edge technology

      Cons

      Work life balance gets poor

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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