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      SoFi

      Engaged employer

      SoFi reviews

      Horrible. Overworked, underpaid, under appreciated. - Anonymous employee SoFi Employee Review

      1.0
      8 Nov 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      honestly can’t think of a single pro, besides my coworkers.

      Cons

      They keep taking benefits away from us. When I first started they paid 100% of our health insurance, and said that they weren’t going to do a 401k match because they did that. They started making us pay a portion of our healthcare, and still no 401k match. Their slogan is “get your money right” but that doesn’t appear to apply to employees. Every time we try to bring up how badly a cost of living adjustment is needed, we’re silenced - they won’t let us submit the question in any of the company wide meetings. After years of working remote and being told that we won’t ever have to go into the office, they suddenly changed their minds and are now expecting that we will start working in the office two times a week, despite the fact that they don’t even have enough seating for everybody. They keep dissolving specialized departments and forcing additional job roles on to employees.

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      SoFi Response
      2y
      Hello, Thank you for taking the time to provide your feedback. We are sad to hear that your SoFi experience is not meeting your expectations. We truly believe our employees are the best in the world and have built our culture, programs, benefits, and perks around how we can best support and take care of them. We do still offer a medical, dental and vision plan that is 100% paid for by SoFi for employees and their eligible dependents. That said, we hear you on the 401K match and please know it is top of mind for our Benefits team as we continue to evaluate our offerings to ensure we are meeting our employees' needs. In terms of our Return to Office plan, we believe that in-person connection enables stronger teamwork, collaboration and accountability. Our intention has been to design a thoughtful and flexible return-to-office approach that meets employees where they are. Facilities and IT are working diligently to retrofit our offices with additional desk and conference room equipment to accommodate this change in attendance and ensure that our in-office experience is as smooth and seamless as possible. We value your hard work and dedication for the last 6+ years. Please reach out to your PBP or email us at glassdoor@sofi.org to discuss your concerns in more detail. We are committed to creating a positive work environment and are open to suggestions on how we can improve. Take Care.

      Explore other reviews about SoFi

      5.0
      1 Jun 2026
      Sr data engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good working culture , cutting edge technology

      Cons

      Work life balance gets poor

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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