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      SoFi

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      SoFi reviews

      Okay - Consumer Loan Reviewer SoFi Employee Review

      2.0
      1 May 2023
      Consumer loan reviewer
      Recommend
      CEO approval
      Business outlook

      Pros

      They agency had a pull of funds to increase employee wellness through workplace events which was nice.

      Cons

      The production based environment did not encourage work and life balance. It was considered shameful to take needed breaks unless you were above and beyond your work duties. Team togetherness was strong; however, it was very much a bond built through shared stress of the workplace. I wouldn't recommended working here unless you thrive off of fast pace work environments and wish to have work be a priority within your life.

      avatar
      SoFi Response
      3y
      Hi there, and thank you for taking the time to share your thoughts with us. We're very sorry to hear your time at SoFi didn't meet your expectations. Our CLR team is an absolutely critical part of our mission to help our members achieve financial independence, so thank you for the time you dedicated to working here. Our goal is to create the best customer service in the industry, which means we are committed to ensuring our team members are available at all times of the day to address our members' needs. That said, we truly believe that our people are our biggest differentiator, and if we take care of them they will take care of our members. Our Workforce Management team regularly looks at data to anticipate when members will contact us, and we staff our team (and breaks) according to the demand. We hope you felt comfortable to voice these concerns to your manager or PBP so we can work to improve the experience for all. But you are right, this is a place where our employees need to enjoy a fast paced, ever-changing work environment in order to thrive, and we understand that's not the right fit for everyone. We really appreciate the feedback, and wish you the best in your next career endeavor.

      Explore other reviews about SoFi

      5.0
      1 Jun 2026
      Sr data engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good working culture , cutting edge technology

      Cons

      Work life balance gets poor

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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