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      SoFi

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      SoFi reviews

      Growth opportunities - Member Service Representative II SoFi Employee Review

      5.0
      29 Aug 2021
      Member service representative ii
      Recommend
      CEO approval
      Business outlook

      Pros

      -The new "Explorer" Program (enables significant career growth) -SoFi is really good at recognizing their people for hard work -Solid benefits -SoFi works hard to listen to feedback from their people and implement solutions to make things work better, empowering everyone to help foster positive change -Flexibility working from home during pandemic

      Cons

      -Performance metrics are always a challenge, goals often seem unrealistic. -Sometimes marketing moves at breakneck speeds and the front line employees are the last people to hear about "that new promotion." There could be better communication between departments where necessary. *I'd recommend only to friends willing to work in a fast-paced, ever-changing, start-up type of environment. I love SoFi and am proud to work here. Though at times it can be challenging, I am not looking to leave any time soon.

      avatar
      SoFi Response
      4y
      Thank you for taking the time to share such a thoughtful review of your SoFi experience. Our Operations employees are on the front lines talking to our members every day, and helping them get their money right. We are incredibly grateful for their (and YOUR!) dedication to our mission. We truly believe our people are our greatest differentiator, so having programs to help them grow, benefits to support them, and work flexibility is of the utmost importance to us. We are so happy to hear you have experienced this firsthand. We aim to create a consistently positive member experience with every interaction, and in order to do so, we set very specific metrics - all employees are provided metrics and evaluated against them on an ongoing basis, with a formal review each quarter. Every employee is held to the same set of metrics and we strive to give everyone the training and tools they need to meet and exceed expectations. As you know, we have a quarterly performance check-in program and a formal process to award merit increases and promotions. We also frequently review employee compensation to ensure it is fair and competitive based on external market data and individual performance. That said, we hear your feedback around compensation and promotions and encourage you to share your thoughts directly with your manager or PBP. We would not be where we are today without our incredibly smart, hard working, and dedicated employees like you. Thank you for being on this journey with us, and for taking the time to leave a review.

      Explore other reviews about SoFi

      5.0
      30 Jun 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great CEO, good growth opportunities and interesting work. Have worked at a lot of finance/fintechs, SoFi is the best by a long shot.

      Cons

      Benefits could be better, less competitive than other fintechs

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      1w
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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