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      SoFi

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      SoFi reviews

      All Walk No Talk - Anonymous SoFi Employee Review

      1.0
      8 Jan 2021
      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits are really some of the best that you could ever hope for. Being able to be remote was also really nice. If you are a minority you have a voice.

      Cons

      They have same toxic culture that has been here for years. It is very clique and there is a lot of nepotism at the company, and so it's not a place that you can have a career path. Anthony Noto talks about having the best culture, but it is one of the worst places where the leadership team gets away with outrageous behavior. The only reason the Glassdoor score is not lower is that HR is asking all the new hires to leave good reviews right when you get a shirt and crappy swag when you join. There was real potential when I joined a long time ago, but not with the current leadership team.

      avatar
      SoFi Response
      5y
      Hi - We appreciate you taking the time to share your candid feedback with us. We are disappointed to hear you did not feel the culture at SoFi was always inclusive, and that your experience with leadership did not meet your expectations. As one of our core values is embracing diversity, we're committed to ensuring everyone feels welcome, included, and able to contribute at all levels. To be clear, we never ask employees to leave positive reviews on Glassdoor. We do, however, ask new hires to share their interview experience so we can ensure we're able to deliver a best-in-class candidate experience. These interview reviews do not impact our overall company ratings. Your feedback around retaliation and toxicity is not reflective of the culture we are striving for, and it's important that we learn more so we can address it directly. If you're comfortable, we'd encourage you to reach out to glassdoor@sofi.org so we can discuss further. We care deeply about our employees, and feedback like yours will only help us continue to grow. Thank you, Ana

      Explore other reviews about SoFi

      5.0
      14 Jun 2026
      Concessions worker
      Recommend
      CEO approval
      Business outlook

      Pros

      You pick your own schedule

      Cons

      Lots of events during week days

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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