Pros
The team in Manila is the heart of the business - great team to work with. High energy, committed, and looking to grow.
Cons
Inexperienced leadership in SF drags the business. Given the relatively small size and scale of the business, I experienced and witnessed a shocking amount of stress, heartache, and politics. Unbelievable attrition due to basic mistreatment of their people. The CEO built a low trust and volatile environment where mature leaders burn out. Many of the leaders that do stick around are emotionally detached, ok with inflicting pain on others, and/or have low standards. Getting the right work done is typically a fight and everyone is so frustrated with the stagnation that patience and collaboration is non-existent. The CEO conflates disregard for psychological safety with honesty - high on fear, low on loyalty. The worst US culture I've participated in. Other things to watch out for: Zero ability to keep women on staff in SF. Wins are not celebrated, high effort is spent on punishing people for mistakes. You are not treated as an adult with a life outside of work - if you have an appointment on an in office day, you can't come in late, you have to take a full day from their very limited PTO budget. I would not recommend working here if you value respect, teamwork, fun, or building things that last.