Lack of Integrity. Not What It Used To Be - Anonymous employee SnapEngage Employee Review

1.0
23 Mar 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent work and life balance...kind of

Cons

The leadership is toxic. The product is going nowhere. They are not honest about how in trouble they are. One single product that they are unwilling to listen to the market about. They won't fail. However, they also won't grow. There is no integrity left in this place. Most of the talent has left as well. There are a few good people. They pay below market and they are below market.

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SnapEngage Response
7y
Thank you for your feedback! Our goal is for every employee to feel heard and for suggestions like yours about our product to be taken seriously. We hope that you brought this up during your recent quarterly growth conversation with your manager so they could tackle your concerns head on. In case you didn't, here are some initial thoughts on the points you've identified: We've made some serious moves this year with hiring a Senior Product Manager that will be forward looking and market focused, and as a leadership team, we're always striving to be as transparent as possible about our wins, but also our shortcomings. We make compensation decisions based on careful research (we even purchased software to help us do this well!) and don't limit the amount of merit increases/commission/bonuses any one person can get. The last thing we want is for anyone to feel underpaid or undervalued. One thing we will disagree with you on is we have amazing people. Each person on our team, in both offices, brings something unique and valuable to the table. We're deeply sorry that your experience with us hasn't been up to the standard that aim for for everyone.

Explore other reviews about SnapEngage

5.0
17 Jun 2022
Recommend
CEO approval
Business outlook

Pros

Family and work go hand in hand. Time Management is EXCELLANT

Cons

There are no downsides to working here

3.0
11 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

SnapEngage has a customer-driven product and emphasizes providing exceptional customer care. The employees are fun and energetic and very available for answering questions. Everyone is willing to pitch in and help out. Every employee is encouraged to wear many hats, allowing the flexibility to learn new skills. Boredom does not happen here. Plus, you get to work remotely twice a week!

Cons

All employees are expected to participate in customer support activities, but there is little to no training provided for this. Customer support staff continually field technical questions with no technical training, and developers field sales and general support questions. The management has a product vision but lacks effective follow-up. There is no formal quality assurance or testing process, which means bugs are often first reported by customers instead of internally. The management makes an effort to market SnapEngage as a hip start-up to its employees without substance to back it up. Stress levels and burnout are high.

4
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