Pros
The mission of the company is excellent. It's very rare to work for a company with such a clear and direct line from it's work & stated mission to the actual results of making the world a better place for it's customers. Combatting the broken US healthcare system one prescription at a time, and seeing those benefits directly impact real people. The CEO, SVP of Product Strategy (Pharma), VP of Marketing, SVP of Sales, SVP of Revenue, and SVP of Customer Success are excellent and skilled at the roles, leading the company in a good direction.
Cons
The software engineering and product teams are currently facing challenges due to inconsistent leadership. This has resulted in a lack of clear direction and support, hindering the team's ability to reach its full potential despite the presence of talented individuals at all levels. A significant concern across the company is the negative impact of the HR department. The current leadership within HR fosters a culture that is perceived by many employees as unsupportive, disrespectful, aggressively hierarchical and lacking empathy. This has created a climate of fear and apprehension among employees, hindering open communication and genuine employee engagement. The company would greatly benefit from a more employee-centric approach, where the HR department actively seeks and values employee feedback. This would not only improve employee morale and retention but also provide valuable insights for improving company culture and operations.