Amazing culture, amazing heart - Project Officer Smiling Mind Employee Review

5.0
9 Nov 2021
Recommend
CEO approval
Business outlook

Pros

The friendliest team ever. Everyone is hard-working and passionate about the cause: helping people take care of their mental health. Staff wellbeing is the top priority and that is demonstrated every day, from team leaders who genuinely care, to a wealth of employee benefits.

Cons

As a not-for-profit, funding comes in waves and opportunities for new roles and career progression may be hard to come by.

Explore other reviews about Smiling Mind

1.0
15 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The app itself and mission are great My colleagues were generally lovely and passionate well meaning people The offices were great too and in a good location for me

Cons

The founders are very involved in every aspect of running the organisation and senior management just jump and do whatever they say. The founders seem to be mostly focused on 'looking good' and being seen to 'care' about mental health by establishing Smiling Mind - they don't seem interested in what will actually work and achieve the mission. I think they leverage their involvement to generate money from other business activities - it doesn't feel like they genuinely care. They also expect staff to work crazy hours. I came into the team from a very busy background (think: management consulting) and even my very solid work ethic was questioned when I wasn't willing to respond to every email within less than one hour. A super unhealthy, gaslighting culture. I left without a job to go to to protect my mental health as I had become anxious and drained from the culture and management.

1
4.0
20 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Dedicated and passionate team, values driven, flexible

Cons

Lots of change, can be hard to keep up with inertia and uncertainty

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