Not good place to work at - IT Technician Smartt Employee Review

1.0
2 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Pay is above average but no extra bonus

Cons

Management are chaos and imaginary. No integrity.

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Smartt Response
2y
Hi Anonymous, Thanks for leaving a review and sharing your thoughts. To address your PRO & CON: 1) Bonuses: Your assertion that there are no bonuses is incorrect. There are bonuses but in order for them to be active and team members to benefit from them, baseline targets need to be exceeded (which you'll probably agree is a necessary and common business practice). I'd say on balance of probability you didn't meet your targets. 2) Integrity: Stating that a person (or a group of people) have no integrity is quite the statement and accusation. If you had raised such an opinion while you were a team member and it was not addressed, then that is 100% my responsibility. If, however, you did not, then you should look at your own thinking, actions and results you created as the root cause. Integrity doesn't exist in a vacuum, it is borne from interactions between people and between people is where it is practiced, strengthened and flourishes or withers. We have, as a company, implemented systems and built a culture that promotes transparent communication so that integrity can flourish. As you know, we have a monthly anonymous feedback survey where team members are asked questions and can answer them in as much or as little detail as they like. Had you taken the opportunity to raise any concerns that lead you to think the leadership team is "in chaos" or has "no integrity" it would have been addressed (as we addressed many other comparably very minor concerns team members had). If the survey was not the right place, then you could have used the countless other opportunities from open door sessions, casual team events, weekly team lunches or even by scheduling a private 1:1 confidential conversation. At the end of the day, we're human and depend on communication. If you don't communicate, we (and you) can't improve.

Explore other reviews about Smartt

5.0
28 Feb 2023
Recommend
CEO approval
Business outlook

Pros

- Ample opportunities to do technical work and grow in fields that interest you, from low-level networking and storage to developing automation and web applications, and the points between. - Team members never have to be alone. They are supported by their fellow team members and by leadership. - Always evolving. Team members can drive change to improve the organization. - Leadership supports team member growth and career development, even if that leads team members to other organizations. - Inclusive and professional work environment.

Cons

- Team members, especially those in technical positions, have to be careful to maintain their work-life balance and avoid overcommitment. Our leadership will not deliberately overburden team members but they rely on team members to proactively tell them if they cannot take on requested commitments. - Some team members will have on-call responsibilities.

5.0
25 Aug 2022
Recommend
CEO approval
Business outlook

Pros

- Excellent team comraderies - All team members are encouraged and empowered to suggest, initiate, and act to improve not only business practices, but themselves as well.

Cons

- Team members are challenged regularly to reach beyond their normal limits - this is not a company for static skillsets.

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