You Make Your Success - Account Managment and Problem Solving - Customer Success Manager SmartSense Employee Review

5.0
10 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Great team, and leadership. Opportunity to impact customer's organizations in a positive way. The company is growing and developing processes to better serve customers, and define roles within organization. This role is used to bring value to current customer base, and present service extensions that would benefit your current customer portfolio. Good internal support team for customer's and employees. Competitive compensation.

Cons

Opportunity for processes to be strictly defined by role. Currently being worked on by new team. Getting better month to month. Remote employees miss some face to face relationship building, but good virtual network through microsoft teams Longer learning curve on using the SmartSense product proficently. (Expect 90 days to be subject matter expert on software)

Explore other reviews about SmartSense

5.0
12 Sept 2024
Recommend
CEO approval
Business outlook

Pros

- Opportunity to work on innovative and cutting-edge projects - Welcoming and inclusive team who help each other succeed - Plenty of chances to learn and expand skills

Cons

- No major cons at this time

4.0
10 Apr 2025
Recommend
CEO approval
Business outlook

Pros

decent pay, good benefits, mid level management

Cons

direction of company seemed misguided

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