Good culture but lots of unknown changes - Customer Success Manager Smarsh Employee Review

4.0
11 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Supportive co-workers Unlimited Vacations Remote work allowed

Cons

Lots of management changes and acquisitions. Don't know if culture is going to change.

avatar
Smarsh Response
3y
Thank you for your 3+ years with us! We appreciate your feedback and will share it with leadership. Smarsh is a dynamic company that moves quickly. This does sometimes result in changes to team focus. Regardless of how Smarsh evolves, we are committed to maintaining the People First culture that we have worked hard to establish. We value our employees and strive to enable every individual to do good work across the organization.

Explore other reviews about Smarsh

5.0
29 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Excellent leadership and perks for a job well done.

Cons

Its finance so the clients can understandably be difficult.

1.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent product, and global market penetration.

Cons

Mergers have been devastating for staff and morale - I saw three in my tenure. Merit does not seem to matter. When new management comes in, everyone is axed.

See reviews by: Helpful|Rating|Date|All